Opening Leidos – TRICARE Beneficiary Services Representative

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Job opening at Leidos on Kadena Air Base for a TRICARE Beneficiary Services Representative. More info...

Job #: R-00023131
Location: Kadena Ab, 47
Category: Administrative
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No

Leidos is currently seeking a qualified Global TRICARE Service Center (GTSC) Beneficiary Service Representative for our Okinawa, Japan location.

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Under minimal supervision, serve as TRICARE liaison for TRICARE Overseas Prime (TOP) beneficiary population. Independently perform a variety of tasks that are broad in nature and concerned with customer service, enrollment/disenrollment, portability, TRICARE education, and issues tracking. Maintain confidentiality and ensure that information meets the standards and requirements established by partnering professional organizations.

Primary Responsibilities:
List daily duties and/or specific job responsibilities.
  • Required Education and Skills:
    • High school diploma or GED. Associate’s degree preferred.
  • Three years’ cumulative experience in the following areas:
    • Two years’ experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
    • Two years’ experience in a medical or clinical environment.
    • One year’s experience with the CHCS or civilian healthcare computer system and in processing medical claims.
  • One year’s customer service experience in a public environment.
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Key Competencies:
• Fluent in English.
• Proficient in written and oral communications.
• Effective presentation skills.
• Computer literate with Internet research experience.
• Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook.
• Ability to respond tactfully with people on the phone and in person.
• Ability to work independently and under general supervision.
• Excellent organizational skills and time management skills.
• Detail-oriented.
• Ability to multitask.
• Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

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